TODS FEATURED SPEAKER
FROM LEAKS TO LEVERAGE:
HOW TO CLOSE OPERATIONAL GAPS, IMPROVE PERFORMANCE METRICS, MAXIMIZE TECHNOLOGY INTEGRATION AND INCREASE PRACTICE VALUE
Presenters: Dr Patti-Anne Jones and Ms. Lavonne Keal
Session Date: Friday October 23, 2026
Session Time: 1:30 PM – 4:30 PM
Presenter Name: Dr. Patti-Anne Jones and Ms. Lavonne Keal
Outline:
Struggling with understanding your practice’s key performance indicators and how to fill the holes in your business? Whether patient attrition, team alignment, hygiene efficiencies, attracting new patients or general brand awareness, this 2-hour session will provide tools to understand your practice. Learn how a few key systems can make an impactful difference to your practice value, but also operational efficiency and team synergy.
This session will also demystify how dental practices are valued, breaking down key drivers such as cash flow, risk, operational efficiency, and growth potential. Building on that foundation, the session also examines how digital technologies are reshaping productivity, from streamlined workflows to enhanced patient experience. Attendees will gain insight into how simple enhancements can elevate practice performance and strengthen valuation. This course equips dental professionals with the knowledge needed to make informed decisions, maximize practice value, and thrive in a technology-driven future.
5 Key Learning Objectives –
By the end of this session, participants will be able to:
- Interpret key practice performance indicators (KPIs) to identify gaps impacting patient retention, hygiene and overall practice performance.
- Recognize the primary drivers of practice value, including cash flow, risk management, operational efficiency, and future growth potential.
- Assess how systems, workflows and effective communication influence practice success by improving productivity, team synergy, and day-to-day efficiency.
- Evaluate the impact of digital technologies on patient experience, clinical workflow, and long-term business performance.
- Develop practical strategies and informed next steps to strengthen practice value, improve operations and support sustainable growth.
About The Speakers
Dr. Patti-Anne Jones has had an accomplished career in dentistry, earning her DDS from Western University and completing a residency at the Hamilton Civic Hospitals. She spent over 25 years in clinical practice as both an owner and associate in Ontario and British Columbia.
Along the way, she pursued an MBA from the Richard Ivey School of Business, which expanded her expertise into marketing, communications, and business development. She also served seven years as Co-Director of Member Services at the BC Dental Association, advising dentists on employment, regulatory, and operational matters, contributing to BCDA committees, teaching practice management, and authoring articles for The Bridge magazine.
Since joining Tier Three Brokerage in 2020, Patti-Anne has focused on helping dentists realize untapped practice potential and transition on their own terms, presenting frequently at industry conferences and guiding practice valuations and sales.
M. LaVonne Keal is a transformational coach and dental consultant who works with practice owners, managers, and teams to strengthen leadership, improve operations, and drive sustainable growth. With over 30 years of experience in management, consulting, and coaching—including 21 years focused exclusively in the dental industry—LaVonne brings a practical, results-driven approach to helping practices move beyond day-to-day challenges and into structured, high-performing environments. Her expertise spans leadership development, team accountability, patient experience, and practice performance.
As the Founder and President of Keal Consulting Group, LaVonne delivers coaching, training, and implementation programs designed specifically for dental practices. She is also a certified facilitator of Everything DiSC® and The Five Behaviors®, using these frameworks to strengthen communication, leadership, and team effectiveness. Known for her ability to simplify complex challenges and create real, lasting change, LaVonne is passionate about helping dental teams operate with clarity, confidence, and consistency.
Co-Sponsor
Dental Practices for Sale & Appraisals | Tier Three Brokerage
Buy, Sell, or Value Your Dental Practice
