Future Meeting Dates

  • October 22-24, 2015
  • October 20-22, 2016
  • October 19-21, 2017
  • October 18-20, 2018

Where is the Meeting

The Delta Grand Okanagan Resort and Conference Centre

1310 Water Street Kelowna, British Columbia
Toll-free: 1-800-465-4651
Phone: 250-763-4500

UBC Summer Student Practitioner Program

The Summer Student program provides incoming fourth-year dental students with an opportunity to be part of the day-to-day operation of a dental practice and it is open to students who have successfully completed their third year of DMD studies.

Click here for complete information

Leave Feedback

Leave feedback or ask questions about the TODS Meeting at any time. tods@shaw.ca

Thursday-Saturday, October 23-25, 2014 • Delta Grand Okanagan Resort • Kelowna, British Columbia

TODS Workshop – Mr. Edward Kisling

Credit And Collections For The Dental Office

Saturday October 26, 2013  8:30am – 12:30pm

This workshop is open to all dental personnel, is limited attendance, no auditing permitted, and you must pre-register.

Mr. Edward Kisling

Mr. Edward Kisling

In this seminar you will learn:

  • How to collect your accounts receivable by telephone
  • How to collect your accounts receivable by personal interview
  • If, when and how to initiate legal action
  • How to skip trace
  • How to deal with stalls and objections
  • Hot to categorize your patients and motivate them to pay you
  • How to educate your patients about your office payment options
  • How to deal with insurance companies
  • How to practice “preventive accounts receivable”
  • How to avoid NSF cheques
  • Edward’s “Eight Essential Tips” for making patients want to pay you
  • How to get paid within 30 days by the insurance company
  • How to educate patients about their dental insurance
  • Why the words “financial arrangements” cost your office time, money and problems
  • How to get more treatment plans accepted


Mr. Edward Kisling is President of Victoria Management Strategies, Inc., a company dedicated to presenting quality seminars for the dental community.  He is North Amercia’s premier speaker on credit and collection in the dental office.  A previous owner of 24 credit bureaus and 25 collection agencies and a professional speaker for over 10 years to dental societies and conventions, Mr. Kisling’s four hour seminars are fast-paced, humorous and fact-filled.

Attendees will learn all aspects of credit and collection, including proper use of credit cards, how to use a telephone effectively, conduct a collection interview, skip trace, prevent accounts receivable, when to use an outside agency and how to collect from “friends of the dentist”.

Thursday-Saturday, October 23-25, 2014 • Delta Grand Okanagan Resort • Kelowna, British Columbia

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