Staff Recruitment, Retention & the Office Manager
Friday October 25, 2019 – 8:30am to 11:30am
Office managers play a critical and integral role in the operation of any dental practice. Multi-generation staff teams with a wide range of individual conflicts can pose a real challenge! In this interactive workshop we’ll hit on some common problems, and provide practical tips and strategies for office managers to succeed at retaining and recruiting staff in today’s competitive labour market.
CDABC QAP Competency – F2
Tim Gould, BDS, PhD, DipPerio, is Co-Director of Member Services at the British Columbia Dental Association. Prior to that, he practiced in solo and large group practice environments both as a general practitioner and as a periodontist. In addition, Tim has held the position of Associate Professor both full-time and part-time at the Faculty of Dentistry, University of British Columbia. Tim has previously held positions as President of the Canadian Academy of Periodontology and the B.C. Society of Periodontists.
Angela McGowan is the Practice Advisor on BCDA’s member services team. She advises members and their staff on topics and issues such as employment standards, regulation, insurance and practice management. She is also a mediator assisting in disputes between patients and dentists.