TODS FEATURED SPEAKER
OFFICE COMMUNICATION 101: Navigating Through Dental Claims, Tips For The Patient Conversation
Presenters: Dr. Salima Dadani and
Ms. Jenny Greenwood, CDA
Session Date: Saturday October 26, 2024
Session Time: 8:30 AM – 10:30 AM
Presenter Name: Dr. Salima Dadani and Ms. Jenny Greenwood, CDA
Outline:
Master the art of difficult conversations in the workplace using real-world case studies to help you develop a robust communication framework. Topics covered include informed consent, billing and insurance complexities, and handling negative comments in-person or on social media, with a focus on the CDCP.
Learning objectives:
- Expertly convey informed consent to patients
- Navigate the complexities of discussing billing, insurance, and copays, with a focus on CDCP
- Tackle negative comments effectively, whether in-person or on social media
About The Speakers
Dr. Salima Dadani’s journey in dentistry over the last 25 years has included being an Associate, practice owner, and owner of an innovative business that brings the dental clinic to patients who can no longer get to their traditional dentist. Dr. Dadani is currently a Director, Member Support with BCDA and has a strong commitment to volunteering, including BCDA’s Geriatric Dentistry Committee.
Ms. Jenny Greenwood, CDA has over 20 years of combined experience in the dental profession as a CDA, Dental Receptionist, and Dental Assisting Educator. Jenny advises members and their staff on topics and issues such as employment standards, regulation, insurance, and practice management. Jenny is also a mediator, assisting in disputes between patients and dentists.
Co-Sponsor
The Voice of BC Dentists
