What Is In The Secret Sauce? The Recipe To Synergistic Success In The Dental Practice
Ms. LeeAnn Shipowick, RDH and Mr. Henry Doyle
In today’s ever changing environment how do we keep the motivation and momentum moving forward with ease? What does it take to keep everyone happy? This program is great for the whole team to understand what key ingredients one needs and what not to put in the mixing bowl to be 3 star Michelin dental practice of Canada.
Total Team Success Program Objective: To understand the 7 key ingredients required to create the secret sauce of synergy.
This program outlines the keys to team engagement, patient care and increased revenue. Practical tips in each department to increase efficiency, productivity and job satisfaction while decreasing stress.
1. Expectations can kill you
2. Knowledge is Power: Knowing what you should know, not only your numbers.
3. Consistency is Key: Department checklists
4. Crucial Communication: Why patients say no to treatment; why your team loses
engagement; why you want to give yourself a needle to your own eye.
5. Hygiene is the centre of the universe: Everything good comes from hygiene
6. Insurance: Dammed if you do, dammed if you don’t.
7. Plans: Leading through changes, strategic plans for your end game
CDHBC QAP Competency –
Ms. LeeAnn Shipowick, RDH
Ms. LeeAnn Shipowick creates passion for dentistry.
As a consultant, coach, and lecturer, she is motivating the dental industry to embrace vision, excellence, and profitability. Mastering team communication, increasing case acceptance, and creating profitable dental hygiene departments are a few areas of LeeAnn’s expertise. She shares this expertise through her past role as CEO of ADEI, working with Tri-opus Group, as well as lecturing internationally and across North America.
LeeAnn graduated from Loma Linda University with a Bachelor of Science degree in Dental Hygiene with a Speech Communications emphasis. She began her career in private practice and community health as a Dental Hygienist and practice business manager. Her love of bringing the best out of teams through consulting with clinics and customized workshops, not only increases revenue for her clients, while also building their patient base and creating synergy for their practice. LeeAnn is the author of many dental practice management articles.
LeeAnn believes in being better than yesterday – the key to becoming your best. She recently became a Kolbe Certified Consultant, using Kolbe Wisdom to analyze the way people take purposeful action and provide strategies for improving individual and group performance.
LeeAnn’s natural intuitive gifts, enthusiasm for life, business experience/entrepreneur mind, and her genuine caring is what moves companies and individuals to success. She inspires and produces results.
Mr. Henry Doyle is a graduate of the University of Alberta and a licensed real estate broker.
He has over fifteen years industry experience in healthcare finance with Citibank.
Henry now owns and operates the Heaps & Doyle group. This group of companies includes three dental brokerages: Al Heaps & Associates Inc., Hill Kindy and Practice Solutions ; an Associate placement division: Associates on Demand ; search engine optimization: ExperDENT ; Dental Practice Consolidators , which assists investor dentists in their acquisition and growth and HD Dental Coaching ; a practice management and coaching division. Henry brings a wealth of knowledge and expertise to the business of dentistry.
Heaps & Doyle After expanding Al Heaps & Associates Inc., across the country, in 2017 and 2019, Henry merged Hill Kindy (Ontario) and Practice Solutions (Alberta) to his group of dental experts. The three brokerages specialize exclusively in dental practice transitions, sales and evaluations. For over 35 years, Heaps & Doyle has conducted thousands of valuations and been involved in 100’s of transitions. Heaps & Doyle offers the most comprehensive business solutions for dentists across Canada – from graduation to retirement.