CDHBC QAP Competency – F2
Want to increase case acceptance, improve the team dynamic, and experience overall practice growth? But not sure where to start?
To take your practice to the next level, well-defined systems and proper training must be in place. When team members understand the ‘why’ behind ‘what’ they are asked to do, the practice runs more efficiently and smoothly.
Laura Hatch’s high energy, interactive courses focus on real-world, easy to implement training for every team member, from the Receptionist to the Office Manager. As founder of Front Office Rocks online front office training and a dental office manager herself, Laura teaches the communication skills and procedures that create the ultimate customer experience for your patients.
Learn how to reduce cancellations and no-shows, set production goals and guarantee the schedule meets those goals, maximize treatment coverage and increase case acceptance. Understand why and how to ask for online reviews and referrals from patients. Experience a happier, higher producing team. From the first phone call through asking for the final review, learn how to improve and master the essential systems in the dental office.
Laura Hatch helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. With a bachelor’s in human resources and a master’s in organizational leadership, Laura Hatch has committed years of study to learning how to manage and empower team members.
Laura partnered with her husband to build and manage two feefor-service dental practices. Twelve years later, she founded Front Office Rocks, which offers web-based, on-demand front office training for dental practices. As the leading authority on virtual dental front office training, Laura has developed training methods that consist of established ideas and practical training that can be easily implemented into any office.
Laura has been published in Dental Assisting Digest, Dentaltown, and Dentistry IQ. She is also a fellow of the American Association of Dental Office Managers, a national and international speaker on dental practice management for leading dental authorities, state and local dental societies, study clubs, and an advisor to several companies within the dental community. She is a member of the National Speakers Association and the Speaking Consulting Network. Laura was recognized as one of DPR’s Top 25 Women in Dentistry in 2016.
When Laura isn’t filming for Front Office Rocks, writing articles or blogs, speaking at an event, or managing a busy dental practice, you can find her on Dentaltown or in her own “Ask Laura” forum, where she responds to dental team members’ questions and shares her experience and expertise as a dental office manager.